Customer Privacy Statement

This statement was last revised on January 21, 2011.

Pro Video Instruments LLC provides this Privacy Statement to make you aware of our privacy practices and the choices you can make about how your personal information is collected and used, both on-line and off-line. To make this notice easy to access, it is available on the bottom of every Pro Video Instruments web page.

Customers are Pro Video Instruments's most valuable asset. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy.

Pro Video Instruments complies with the EU Safe Harbor framework regarding the collection, use, and retention of data from the European Union, as set forth by the Department of Commerce.

Pro Video Instruments hass been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@provideoinstruments.com

If you are not satisfied with our response you can contact TRUSTe here.

 TRUSTe EU Safe HarborTruste EU Safe Harbor

Pro Video Instruments participates in the EU Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at TRUSTe, fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see TRUSTe .or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.

We've structured our web site www.provideoinstruments.com so that you can visit us without identifying yourself or revealing any personal information. Throughout this Privacy Statement, personal information refers to any information that is unique to an individual, such as name, address, e-mail address, phone number, etc. If you do share your personal information with us, you can be assured that it will only be used to support your relationship with Pro Video Instruments.

Pro Video Instruments's privacy statement covers 8 main areas: Notice, Choice, Onward Transfer, Access & Accuracy, Security, Tailoring Email Communications and Web Experiences, How Pro Video Instruments Uses Cookies and Additional Information. These areas are described in detail below. Please keep in mind that our privacy practices may vary as required by local laws.

Comments or questions about our privacy practices can be sent to: privacy@provideoinstruments.com

1. Notice

What information we collect

During the course of your relationship with us, we may collect personal information to enable you to order products or services, download software updates, make requests, and register for customized communications programs. We may collect such personal information as your name, contact and billing information, transaction and credit card information. To tailor our subsequent communications to you and improve our products and services, we may ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences.  Personal information may be required to determine access eligibility for certain restricted parts of our site. 

How we use the information

Pro Video Instruments uses your personal information to better understand your needs and provide you with better service. Specifically, we use your personal information to help you complete a transaction, to communicate back to you, provide updates on service and benefits, and to personalize our web sites and communications with you. Credit card numbers are used only for payment processing and are not retained for other purposes.  From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt-out of receiving such contact. If you would like to read more about how to opt-out, please follow the directions given below in the "Choice" section of this document.

2. Choice

Pro Video Instruments will not use or share your personal information in ways unrelated to the ones described above without first notifying you and offering a choice. We will also provide you the opportunity to let us know if you wish to opt-out at any time of certain or all contacts from Pro Video Instruments, and we will do everything we can to honor such requests. This choice may be offered at the bottom of our on-line or off-line communications to you as well as on many of our web registration pages. If you have any difficulty exercising your choices, please send your request to privacy@provideoinstruments.com

Your permission will always be secured first, should we ever decide to share your personal information with third parties that are not acting on our behalf and governed by our privacy policy.

3. Onward Transfer

Whom we share the information with

Pro Video Instruments does not sell, rent, or lease your personal information to others. Unless we have your permission or are required by law, we only share your personal information with other Pro Video Instruments entities or distributors of Pro Video Instruments products and services or service providers (a shipper, credit card processor, etc.) who are acting on our behalf for the uses described above. Such Pro Video Instruments entities and business partners are required to keep this data confidential and may not use it for any purpose other than to carry out the services they are performing for Pro Video Instruments.

Subject to your permission or as permitted by law, the personal information that you provide to us may be transferred across state or country borders to consolidate data storage or simplify information management.

However, Pro Video Instruments may disclose your personal information (i) if we are required to do so by law; (ii) if we believe that it is necessary to protect and defend the rights of Pro Video Instruments; or (iii) in order to comply with a judicial proceeding, court order, or government inquiry.

4. Access and Accuracy

Pro Video Instruments strives to keep your personal information accurate. We will provide you reasonable access to personal information you provided to Pro Video Instruments and reasonable ability to review and correct it or ask for deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the web page where you originally entered it and follow the instructions on that web page. If you cannot access your information on the web page, please telephone Pro Video Instruments for assistance, or send your request to privacy@provideoinstruments.com

We will respond to your request for access within 30 days.

5. Security

Pro Video Instruments is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure it. When you provide sensitive information (such as a credit card number) the information is encrypted using secure socket layer technology (SSL).

6. Tailoring E-Mail Communications and Web Experiences

On occasions Pro Video Instruments may employ technologies that enable us to review which recipients have opened our e-mail communications and which links they have accessed in the message. This helps us to tailor our communications in our attempts to send you the most relevant information, as local laws and your preferences and permissions allow. As a registered user, we may also monitor your web browsing session while you are logged-in to provideoinstruments.com. In this way we will try to improve our web site through personalization to better meet your needs.

7. How ProVideoInstruments Uses Cookies

A cookie is a piece of information either stored temporarily in your browser's memory space (session cookie) or placed on your computer's hard drive (stored cookie). Cookies allow a web application to respond to you as an individual, but without the need to identify you explicitly. Session cookies are destroyed when you terminate your browsing session by shutting down your browser. Stored cookies often have a predetermined expiration date after which they disappear from your hard drive. Cookies can be removed explicitly through functionality built into most web browsers. You may also set your web browser (e.g. Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely.

Adjusting Browser Cookie Settings

For information on how to adjust your browser regarding cookies, please visit:

Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm

Netscape Navigator: http://wp.netscape.com/legal_notices/cookies.html

Cookie Usage

On occasions Pro Video Instruments may use cookies (which may be provided by a third party operating on our behalf) to help us analyze web traffic or to improve your web navigation experience. To facilitate the analysis, an ID is assigned to help us uniquely identify you each time you return to our web site. One of the major concerns about stored cookies is the fear that they contain personal information and information identifying you that could be accessed by other web sites. Pro Video Instruments only stores a randomly chosen unique ID number and a context, both of which are meaningless to others but help us to identify you.

By gathering and remembering information about your preferences, the web application can:

  • Tailor its operation to your needs, likes and dislikes
  • Provide an automated log-in process as a convenience for previously registered customers. This insures that you will be accurately identified and linked with your registration data.
  • Be placed on your computer to ensure you are not surveyed multiple times during your visit(s) to a Pro Video Instruments web site. This cookie has a limited life span and will not personally identify you.

Cookies help us provide a better web experience by letting us monitor what's working and what isn't through site traffic analysis. Pro Video Instruments wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. This practice is strictly enforced. While acknowledging the concerns that some visitors have about cookie usage, we believe that the benefit our webpage visitors gain from the use of cookies is worthwhile.

8. Additional Information

Links to Third Party Web Sites

Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the Pro Video Instruments site. Pro Video Instruments has not reviewed all of these third party sites; does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.

Email a Page

If you choose to use our Email a Page service, your name, comments and the email addresses you provide will not be used for any other purpose than to complete this page-forwarding transaction.

User Forums

This site may contain area where users can transmit or post communications including but not limited to blogs, chat rooms, bulletin boards or other user forums.  If you use such areas on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in such public areas.

Changes to the Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here or by means of a notice on our home page. The revision date shown at the top of the page will be updated accordingly.

Contact Information

Please e-mail questions or comments about our privacy practices to:

privacy@provideoinstruments.com

ProVideoInstruments LLC
Headquarters

1201 Orange St.
Wilmington, DE. 19899
United States of America
Phone : +1 (302) 669-9077
Fax : +1 (302) 3972-456

 


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